Join ICBC as a Strategic Senior Manager focusing on Contact Centre and Intelligent Automation Solutions, combining leadership and governance in a hybrid work environment. Drive value through innovative technology.

Located in North Vancouver, this position calls for a strategic leader to oversee the delivery of essential technology services. You'll work with a blend of multidisciplinary teams, managing relationships across business lines including Claims and Driver Licensing. Your role will ensure that technology initiatives align with corporate goals and operational outcomes while building collaborative partnerships.

Key Responsibilities:
• Lead technology strategy and governance initiatives
• Manage diverse teams in solution delivery




• Align technology with business objectives and efficiency goals
• Oversee sustainment of critical platforms and services
• Drive improvements in service quality and compliance

Requirements:
• Experience leading enterprise technology teams
• Understanding of AI, automation, and analytics
• Ability to communicate complex concepts effectively
• Strong project management and vendor management skills
• Relevant degree or skilled experience required

Influence ICBC’s direction through strategic leadership and technological excellence.
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📌 Strategic Senior Manager at ICBC (British Columbia)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 British Columbia