FLSA Classification: Nonexempt
Reports to: Member Services Manager
Summary/objective
Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk

Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Greet all members and guests in a friendly and courteous manner

Check every member and guest in accurately and quickly

Direct guests to the membership department for club pricing, costs and enrollment

Manage member and guest enrollment in programs and events

Answer incoming calls in a clear and friendly and expedient manner

Provide information regarding acac programs and registration

Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.

Maintain an orderly and highly functional work area

Process POS transactions accurately and in an efficient manner

Know and adhere to opening and closing procedures

Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Requirements
Physical demands

Must be able to stand, move, walk, and bend for the duration of a shift

Must have ability and willingness to work early mornings from 4:45am- 9am

Required competencies, education, and experience

High School Diploma or GED preferred





Prior customer service experience highly desired

Prior experience handling payments and cash registers

Proficient computer skills

Must be at least 18 years old

Company Expectations

Read, sign, and abide by the policies included in the Team Member Handbook

Park in team member designated areas

Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean

Attend mandatory Personal Training meetings

Assist with Service Days, as assigned by Supervisor

Assist with club programs, special events, or activities, as assigned by Supervisor

Promptly respond to work-related correspondence

Exhibit a positive attitude at all times

Deliver outstanding service to members and guests, following acac’s Five*Star principles

Affirmative Action/EEO statement
acac is an equal chance employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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📌 Member Services Team Member (early mornings - Tuesday - Friday) (Newfoundland and Labrador)
🏢 Paylocity
📍 Newfoundland and Labrador