Motion Crafters Physiotherapy & Wellness Clinic is a brand-new multidisciplinary clinic in Airdrie. We are looking for an experienced Front Desk Administrator with previous physiotherapy or rehabilitation clinic experience and hands-on knowledge of Jane App to join our growing team.
This position is best suited to someone who already understands the day-to-day operations of a physiotherapy clinic, including scheduling, patient flow, payments, direct billing and administrative follow-up.
Responsibilities Welcome patients and provide a professional, friendly experience
Answer phone calls, emails and patient inquiries
Schedule, reschedule and confirm appointments using Jane App
Manage practitioner schedules, cancellations and waitlists
Complete patient intake and support patient rebooking
Maintain accurate patient profiles and clinic information in Jane
Process payments, invoices and receipts
Complete extended-health direct billing
Assist with MVA, WCB and third-party billing
Follow up on rejected claims and outstanding balances when required
Support practitioners with day-to-day administrative needs
Assist with clinic opening and closing procedures
Monitor and restock clinic supplies
Help maintain smooth patient and clinic flow




Maintain reception, treatment areas, staff areas and washroom cleanliness
Clean and disinfect treatment tables, equipment and high-touch surfaces
Assist with clinic laundry, towels and linens
Required Experience Previous front-desk or administrative experience in a physiotherapy, rehabilitation or similar healthcare clinic
Strong working knowledge of Jane App
Experience with physiotherapy scheduling and patient flow
Experience with extended-health direct billing
Strong communication and customer-service skills
Excellent organization and attention to detail
Comfortable multitasking in a busy clinic
Reliable, professional and able to work independently
Experience with MVA and WCB billing is strongly preferred.
Why Join Motion Crafters? Brand-new multidisciplinary clinic
Free on-site parking
Professional and supportive workplace
Opportunity to join the clinic during its early growth
Opportunity for increased responsibility as the clinic expands
Work alongside Physiotherapists, Chiropractors, RMTs, Acupuncturists, Osteopaths and other healthcare professionals
Benefits On-site parking

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📌 Front Desk Administrator – Physiotherapy & Wellness Clinic (Alberta)
🏢 Motion Crafters Physiotherapy & Wellness
📍 Alberta