Become a key player at Tusket Ford as a Full time BDC/Appointment Coordinator. Your role focuses on enhancing the customer service experience during service appointments.

The BDC/Appointment Coordinator works closely with customers to ensure satisfaction throughout their service journey. This position involves answering phone calls, booking appointments, and sending out reminders. You will also manage customer records, assist with Ford Rewards, and handle payments, ensuring all transactions are accurate and efficient.

Key Responsibilities:
• Handle service department phone inquiries and redirect effectively
• Schedule service appointments and dispatch reminder communications
• Follow up with customers and update their records promptly




• Manage loaner vehicles and process payments
• Review service invoices for error correction

Requirements:
• Strong knowledge of the automotive sector is required
• Excellent communication and interpersonal skills
• Detail-oriented with a solid work ethic
• Positive attitude and commitment to customer satisfaction
• Ability to step in at the service advisor desk if needed

Utilize your automotive knowledge and customer service skills at Tusket Ford for a fulfilling role.
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📌 Tusket Ford BDC/Service Appointment Coordinator (Nova Scotia)
🏢 Tusket Sales & Service
📍 Nova Scotia