Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description
We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $67,000-$69,000 gross annually, based on previous experience & education

Job Duties Include:

Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met

Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment

Ensure proper closing of each floor and section; ensuring all room are completed and all back spaces are clean and stocked

Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.

Establish goals, measurements and results for the department along with the Assistant Director of Housekeeping

Promote high morale through recognition and removal of identified barriers

Organize and participate in colleague recognition events

Responsible for coaching, developing and managing the performance of the Housekeeping team





Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas

Track and address all guest comments and concerns

Provide necessary resources, functional tools and equipment to get the job done

Effective everyday communications, including performance management

Ensure a secure work environment is maintained at all times and that all colleagues are committed to working safely

Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices

Enhance and monitor department environmental initiatives and recycling programs

Effective and timely interaction with all hotel departments

Communicate effectively with the Maintenance department regarding guest rooms and public areas

Adhere to all hotel environmental policies, programs and initiatives

Other duties as assigned

Qualifications

Proven ability to successfully lead and motivate a large team

Highly organized with a proactive approach to getting the job done

Proven ability to perform under pressure in a fast-paced, team-based environment





Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel

Computer literate in Property Manager and Microsoft Window applications is required

Experience with Hotsos program would be an asset

University degree or college diploma in hospitality management is an asset

Strong interpersonal and problem solving abilities

Highly responsible and reliable

Additional Information

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Subsidized staff accommodation provided on-site for full time status employees.

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

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📌 Housekeeping Operations Manager (Alberta)
🏢 SmartRecruiters
📍 Alberta