Take on the role of Operations Analyst at March Networks in Ottawa, specializing in customer operations and logistics management. Embrace a full-time position with a strong focus on service quality.

This position is integral to the success of March Networks as it directly supports customer satisfaction through effective issue resolution and order tracking. You will work closely with various internal departments to streamline processes and enhance the customer experience. The role demands a high level of independence and decision-making.

Key Responsibilities:
• Manage complex customer issues tactfully
• Provide product-related support through email and calls
• Ensure timely order management in SAP systems
• Offer detailed shipment information and confirmations
• Handle invoicing for international customers

Requirements:
• College diploma or equivalent experience
• At least 5 years of tech customer service experience
• Proficient in SAP Order Management (SD)
• Strong customer communication skills
• Ability to thrive in a fast-paced workplace

Contribute your expertise in customer service to March Networks and help elevate operational efficiency.
#J-18808-Ljbffr

📌 Join March Networks as Operations Analyst (Quebec City)
🏢 Marlowhire Talent
📍 Quebec City