Bilingual Customer Account Specialist
Location: Markham, ON

Contract: 12 months

Work Model: Hybrid

Language: English & French

About the Role
Our client, a well-established organization within the automotive finance industry, is seeking a Bilingual Customer Account Specialist to join their team on a 12-month contract.

This position supports customers and dealership partners throughout the lease-end process, with a focus on account resolution, documentation, outstanding charges, and vehicle disposition. The successful candidate will be comfortable managing a high volume of inquiries, following up on outstanding items, and working independently to resolve issues efficiently.

Key Responsibilities

Manage accounts approaching or past their scheduled lease maturity dates and coordinate required follow-up.

Communicate with customers and dealership partners regarding lease-end requirements, account balances, and outstanding documentation.

Review and process charges related to excess mileage, wear and tear, missing equipment, payments, and other applicable fees.

Handle inbound inquiries and conduct outbound follow-up calls as required.

Process lease extensions, account documentation, condition reports, and related administrative paperwork.

Resolve account issues involving payouts, invoices, deposits, and other lease-end matters.

Prepare and maintain daily reports and ensure account information is accurate and up to date.

Coordinate the preparation of vehicles for disposition or auction within established timelines.

Work collaboratively with internal teams, customers, and dealer partners to ensure a smooth lease-end experience.





Maintain a high level of customer service while balancing competing priorities and deadlines.

Qualifications

High school diploma or equivalent; post-secondary education is an asset.

Fluency in both English and French.

Previous experience in customer service, account administration, collections, leasing, automotive finance, or a related environment.

Strong verbal and written communication skills.

Comfortable handling both inbound and outbound calls.

Strong follow-up, organization, and attention to detail.

Ability to communicate professionally and resolve issues with customers and business partners.

Comfortable working in a fast‑paced, high‑volume environment.

Strong problem‑solving and negotiation skills.

Proactive, flexible, and able to work effectively both independently and as part of a team.

What We Offer

12-month contract opportunity with a well-established automotive finance organization.

Hybrid work setting.

Pay Rate: $27.50/hr

Collaborative and team‑oriented workplace.

Opportunity to gain experience across automotive finance, leasing, customer accounts, and remarketing operations

This posting reflects an active vacancy.

We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.

We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.

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Contract Info / Information sur le contrat

Job ID / No. du Poste: 63263029

Open Positions / Postes Ouverts: 1

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📌 Bilingual Account Specialist (Ontario)
🏢 Fuze HR Solutions
📍 Ontario