Step into a crucial role at Amazon as an Infrastructure Support Engineer I to support AV, network, and print services. This position focuses on delivering outstanding service through effective incident management.

You will work within the Operations Management Center to triage incidents and ensure a high-quality Amazonian experience. Your role will require excellent troubleshooting skills in a collaborative environment dedicated to infrastructure excellence. Engage in proactive communication and continuous improvement practices.

Key Responsibilities:
• Address incoming infrastructure incidents promptly
• Assess issues to determine if troubleshooting or escalation is required
• Aggregate related incidents for streamlined resolution




• Report on infrastructure health trends regularly
• Focus on enhancing customer service processes

Requirements:
• 1+ year experience resolving Windows Server issues
• 1+ years in a multi-user high availability workplace
• 1+ years supporting corporate networking solutions
• Knowledge of OSI model and TCP/IP
• High school diploma or equivalent

Utilize your technical expertise and customer service passion to thrive in Amazon's supportive environment.
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📌 Infrastructure Support Engineer I at Amazon (British Columbia)
🏢 Amazon
📍 British Columbia