Reporting to the Coordinator, Training and Development, the Learning Operations Assistant supports the administration and delivery of training and development programs, services, and learning processes. The incumbent administers routine learning requests and learning management system transactions, coordinates training registrations and logistics, maintains training records and documentation, responds to general inquiries, and provides administrative support to learners, managers, and the Training and Development team. The Assistant contributes to a positive learner experience by ensuring training activities are properly scheduled, communicated, tracked, and documented to help ensure the efficient delivery of national learning programs.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:

Primary

Administer learning requests and routine learning system transactions, including registrations, enrolments, completions, and learning assignments, and maintain learner data and related documentation

Provide first-level administrative support for training programs, responding to routine inquiries and escalating technical, policy, or complex issues, as needed

Maintain and monitor training records, documentation and administrative data, identify discrepancies, and provide administrative support for training and development verifications, annual reviews, reporting, and compliance requirements

Compile routine training administration data, learner feedback, and completion information, and identify issues requiring follow-up

Coordinate logistics for and scheduling of virtual, instructor-led, and in-person learning activities, including communicating with learners, tracking attendance, and maintaining participant records





Assist with the maintenance of standard learning resources, guides, templates, and procedures, and recommend administrative updates to improve efficiency and consistency

Monitor learning administration processes and follow up on outstanding registrations, completions, documentation, and compliance-related requirements

Provide administrative support to national learning initiatives and projects

Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders

Other

Provide administrative support to working groups and committees

Provide administrative support for externally delivered training programs and to third-party training providers, as required

Assist with the administration of national learning events and activities

Track training and development ideas submitted through DCC’s innovation program

Other duties as assigned

SKILLS
General and Specific Knowledge

Learning administration practices and customer service principles

Learning management systems and digital learning platforms

Records management and data quality practices

Microsoft 365 applications and collaboration tools

Formal Education and/or Certification(s) and Experience
Minimum: college diploma or certificate in administration, business, human resources, education or related field with three to five years’ relevant experience,



or the equivalent

Abilities

Use applicable software and operating systems

Demonstrate strong attention to detail and organization skills

Communicate effectively with learners, managers, and stakeholders

Manage numerous priorities within service standards

Interpret and follow procedures and processes

DEVELOPMENT AND LEADERSHIP

Provide administrative guidance and support to employees and managers about learning processes, systems, and requirements

WORKING CONDITIONS

Typical office environment with occasional travel to Edmonton, AB and Ottawa, ON.

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best advantages packages valued at between 25 and 30% of your salary.

Your package includes:
Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums

$400 wellness allowance to help cover expenses such as a gym membership

$2,500 for mental health services on top of regular $2,500 paramedical coverage

Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance

Enhanced inConfidence employee and family assistance program

Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks

Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension

Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

#J-18808-Ljbffr

📌 Learning Operations Assistant (Manitoba)
🏢 RPMGlobal
📍 Manitoba