Summary Core Molding Technologies is seeking an IT Systems Support Specialist to provide hands‑on technology support across our manufacturing environment. This role is primarily focused on onsite support for end users, workstations, mobile devices, printers, plant-floor technology, and other local technology needs.
Approximately 70% of the role will focus on day-to-day IT support, troubleshooting, ticket resolution, hardware and software support, device setup, and user assistance. The remaining 30% will support networking and server administration activities, including connectivity troubleshooting, network hardware, user account administration, server monitoring, backups, and infrastructure support.
The IT Systems Support Specialist will also train users, maintain technical documentation, and support IT projects and initiatives across the organization.
Key Responsibilities Provide day-to-day onsite IT support for end users, including desktops, laptops, mobile devices, printers, and peripherals
Support plant-floor technology, including workstations, barcode scanners, mobile devices, label printers, and manufacturing‑related equipment
Troubleshoot hardware, software, connectivity, and user access issues and ensure timely resolution
Install, configure, replace, and upgrade computer hardware and peripherals
Support Windows operating systems, Microsoft 365 applications, and other business applications
Manage user accounts, permissions, and device provisioning
Coordinate with Operations, application owners, internal IT teams, and vendors to resolve technology issues
Document incidents, service requests, troubleshooting steps, and resolutions in the IT ticketing system
Provide support for conference rooms, audio/video equipment, and other workplace technology
Assist with hardware refreshes, equipment moves, technology implementations, and other IT projects
Assist with LAN, WAN, wireless, VPN, and other connectivity troubleshooting
Support switches, firewalls, wireless access points,



network cabling, and related infrastructure
Maintain network documentation, diagrams, equipment inventories, and other technical records
Monitor network alerts and elevation infrastructure issues as appropriate
Assist with the configuration, patching, monitoring, and troubleshooting of physical and virtual servers
Support backup, restore, and disaster recovery activities
Support IT control requirements, including ISO 27001, SOX, and other applicable standards
Coordinate with vendors on hardware and software purchases, services, and technical support
Create and maintain technical guides, user reference materials, and IT support documentation
Train end users on hardware, applications, and technology best practices
Follow established IT policies and procedures, including incident response, change management, and configuration management
Provide support to other company locations as needed
Qualifications 2+ years of experience in IT support or a related technical support role
College diploma, associate degree, bachelor's degree, or equivalent combination of education and experience in Information Technology, Networking, or a related field
Strong hands-on troubleshooting skills across hardware, software, and connectivity issues
Experience supporting Windows operating systems and Microsoft 365
Experience with user account administration, permissions, and device provisioning
Basic knowledge of networking concepts, including LAN/WAN, wireless, VPN, switches, and firewalls
Strong customer service and communication skills,



with the ability to explain technical concepts to non-technical users
Ability to prioritize multiple requests and take ownership of issues through resolution
Strong documentation and organizational skills
Ability to work independently and collaboratively across departments
Ability to adapt to changing technology and learn new hardware and software
Ability to work effectively in a manufacturing environment, including regular presence on the production floor
Preferred CCNA or equivalent networking certification
Experience supporting manufacturing or plant-floor technology
Experience with server administration, virtualization, backups, or disaster recovery
Experience supporting IT controls or compliance requirements such as ISO 27001 or SOX
Experience with network infrastructure and troubleshooting
Key Competencies Technical troubleshooting and problem solving
Customer service
Communication
Execution excellence
Adaptability and managing change
Collaboration
Ownership and accountability
Job Details Position Type: Full-time (onsite)
Schedule: Monday-Friday, 8:00 AM-5:00 PM EST
Work Environment: Professional office and manufacturing setting with significant time spent on the production floor
Travel: Periodic travel to support company facilities in the U.S. and Mexico
Physical Requirements: Occasionally lift or move equipment and supplies up to 30 pounds
Schedule Flexibility: Occasional extended hours or weekend support may be required
Why Join Us Provide hands‑on technology support in a dynamic manufacturing environment
Work with a broad range of IT systems, hardware, networking, and plant-floor technology
Gain exposure to infrastructure, servers, cybersecurity controls, and IT projects
Partner with employees across the organization to solve technology challenges and improve the user experience
Recruiters We do not accept unsolicited resumes from third‑party agencies.

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📌 IT Systems Support Specialist (Ontario)
🏢 RiseMe
📍 Ontario