This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.

Key ResponsibilitiesAccount Management & Customer Success

Build and maintain solid relationships with existing customers

Conduct regular customer follow-ups to improve retention and satisfaction

Identify upsell and cross-sell opportunities for additional equipment, accessories, and services

Support customers with product questions, order updates, and general account needs

Assist customers with repeat purchases and seasonal restocking
Sales Operations & Coordination

Coordinate customer pickups, deliveries, and equipment drop-offs

Schedule logistics and communicate timelines with customers and internal teams

Collect payments, invoices, and supporting sales documentation

Maintain accurate customer records and sales activity within CRM systems

Assist with quoting, order entry,



and sales administration

Help ensure smooth communication between sales, operations, and customers
Customer Communication

Answer inbound customer calls, texts, and emails

Resolve customer concerns quickly and professionally

Provide a high level of service and responsiveness throughout the sales process

Previous experience in account management, inside sales, customer service, or sales operations

Strong organizational and communication skills

Comfortable working directly with ranchers, agricultural producers, and rural customers

Ability to multitask and manage multiple customer accounts at once

Experience with CRM systems, invoicing, or sales software is an asset

Self-motivated with strong follow-through and attention to detail

Agricultural, ranching, or equipment industry experience is strongly preferred

Competitive base salary

Performance incentives and bonus opportunities

Growth opportunities within a growing agricultural equipment company

Opportunity to work directly with innovative products and progressive ranching operations

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📌 Account Manager (Alberta)
🏢 Powerflex Supply
📍 Alberta