Transform customer interactions as a Bilingual Associate I in Customer Service at Alcon, located in Mississauga. This contract role requires valuable communication skills and order processing expertise.

As part of Alcon's customer service team, you'll enhance customer experiences through clear communication and effective problem resolution. Duties include processing and tracking orders, answering complex inquiries, and suggesting enhancements to service strategies. Your contributions are vital for maintaining high service standards and promoting operational efficiency.

Key Responsibilities:
• Process, track, and release customer orders accurately
• Address customer inquiries and concerns effectively
• Collaborate with internal departments for resolutions




• Identify trends for continuous service improvement
• Share insights on issues requiring training or process changes

Requirements:
• Secondary School Diploma minimum, Bachelor’s preferred
• Fluent in English and French with excellent communication
• Familiarity with Salesforce, EDI, ERP systems desired
• Strong attention to detail and critical thinking
• Ability to adapt and thrive in a changing setting

Utilize your bilingual skills and customer service expertise to positively impact Alcon.
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📌 Associate I, Customer Service (Bilingual) at Alcon (Ontario)
🏢 Alcon MX
📍 Ontario