Join SKYTRAC as a Technical Support Specialist II in Kelowna, BC, where your troubleshooting skills will directly impact customer success. Resolve system-level issues and enhance team efficiency.

As a TSS 2, you will bridge Tier 1 support and senior technical teams, tackling complex system issues across communication platforms. Utilize your expertise to investigate data feed problems and support customer onboarding. Participate in technical documentation and tool development to optimize support processes.

Key Responsibilities:
• Address complex technical issues escalated from Tier 1
• Troubleshoot data ingestion and reporting problems
• Conduct in-depth analysis of IP network traffic
• Collaborate with engineering teams for defect resolution
• Maintain comprehensive internal and client-facing documentation

Requirements:
• Three years of complex technical support experience
• Degree in relevant technical fields or equivalent experience
• Solid IP networking and diagnostics skills
• Experience with Linux and data analysis tools
• Excellent written and verbal communication

Bring your technical acumen and customer service skills to the forefront at SKYTRAC.
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📌 Technical Support Specialist II in Kelowna (British Columbia)
🏢 Fleet Glass Services
📍 British Columbia