OverviewTITAN Haptics is a Canadian tech startup building next-generation haptic (touch feedback) motors used in consumer electronics, gaming hardware, and smart devices. Our patented technology has been used by global brands including Google, OPPO, and BMW. We’re a small, ambitious team working across engineering, marketing, and business to bring better tactile experiences to the devices people use every day. Our culture values creativity, resourcefulness, and a willingness to learn and try recent things.About TITAN HapticsTITAN Haptics is a Canadian tech startup building next-generation haptic (touch feedback) motors used in consumer electronics, gaming hardware, and smart devices. Our patented technology has been used by global brands including Google, OPPO, and BMW. We’re a small, ambitious team working across engineering, marketing, and business to bring better tactile experiences to the devices people use every day. Our culture values creativity, resourcefulness, and a willingness to learn and try new things.About the RoleTITAN Haptics is hiring a Technical Communications Specialist to lead the development of content across our hardware and software product lines. You’ll own technical documentation, blog content, AI-assisted writing systems, and customer-facing support materials.This role also supports inbound customer communications, responding to technical questions, clarifying product capabilities, and reducing friction during integration. You’ll work closely with engineering, product, and business development to ensure customers receive accurate and timely information, and understand how TITAN’s components work together as a complete system.Core ResponsibilitiesOwn technical and product communication, including documentation, FAQs, internal knowledge base, and product overviews across hardware, firmware, and supporting toolsSupport inbound customer questions by writing clear responses, updating support materials,



and escalating issues when needed with an eye toward improving overall platform understandingCreate and manage blog content that explains product use cases, integration workflows, and customer applications, including how developers use TITAN tools and Composer in practiceUse AI tools to assist with drafting, editing, and organizing content across support and marketing channelsTranslate hardware and embedded software concepts into structured, understandable content that helps customers see the full integration path, not just individual componentsCoordinate with internal teams to ensure content is accurate and reflects the current state of the productContribute to sourcing and research that supports customer outreach and marketing strategy by identifying common questions, adoption friction, and education gapsMaintain consistency across all public-facing materials, including developer onboarding, support portals, and outbound campaignsQualificationsRequired1.5+ years in technical writing, product content, or customer-facing communicationsStrong writing and editing skills, especially in technical and product-heavy contextsComfortable working with both hardware and software topicFamiliar with AI-based writing tools and collaborative documentation systemsEnjoys leading workshops, walkthroughs, and technical discussions with customers or partnersAble to manage a queue of content and customer support tasks independentlyEligible to work in CanadaBonusExperience responding to technical inquiries or managing inbound customer communicationsExposure to hardware development, embedded systems, or developer toolsFamiliarity with product integration, onboarding flows, or structured support systemsWorking StyleValues clarity, precision, and practical utility in writingComfortable talking to engineers, customers, or teammates to extract useful informationTreats documentation and content as things to improve, version, and evolve as the platform maturesCurious, self-directed, and excited to work on different types of problems across teamsCompensation & BenefitsBase salary: $55,000–$65,000 CADStock option planFlexible working hours and vacationOpportunity to grow into roles focused on product, developer experience, or technical marketing#J-18808-Ljbffr

📌 Technical Communications Specialist - C$55,000 - C$65,000 A Year (Toronto)
🏢 TITAN Haptics
📍 Toronto