Join US Tech Solutions as a Continuous Improvement Engineer II, focusing on customer satisfaction and operational excellence over a 6-month period. Lead initiatives that enhance service efficiency within the Distribution Center.
In this pivotal role, you will engage with customers to not only resolve current issues but also drive joint improvement initiatives that address gaps in service performance. Your leadership will be essential in implementing corrective actions related to quality claims and complexity reduction, fostering a customer-centric culture throughout the organization.
Key Responsibilities:
• Lead initiatives for quality improvement and performance analysis
• Function as the primary customer escalation contact
• Facilitate virtual and in-person meetings with clients
• Work closely with distribution to troubleshoot client issues
• Support service performance assessments and recovery plans
Requirements:
• Background in continuous improvement practices
• Robust customer engagement and communication skills
• Analytical mindset to identify and rectify performance gaps
• Familiarity with Lean methodologies preferred
• Experience in operational excellence strategies
Lead customer engagement and operational improvements at US Tech Solutions.
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