Position Title: Community Helpers Coordinator

Reports To: Director of Community Programs

Pay Grid: $21-$25/hour

Department: Community Programs

Hours: 37.5 hours/week (Temporary until March 31, 2028)

Our Culture:
YMCA of Southwestern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

We do the right thing.

We are caring, respectful, honest, and responsible in all that we do.

We put people first.

We believe in each other – honouring our strengths, diversity, perspectives, and passions.

We do what we say we will do.

We lead by example.

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for?
At the YMCA of Southwestern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

University Degree or Diploma in Human Services/Social Services/ Social Work

Evidence of a explicit Police Information Check (with Vulnerable Sector Search if applicable), within the last six months

Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of

$2,000,000 in liability coverage

Knowledge & Skills

Strong leadership and communication skills

Experience facilitating with groups

Experience working with diverse populations

Organization and time management skills





Exceptional customer service attitude and skills

Knowledgeable in mental wellness challenges and community supports

Proficient in Microsoft Excel, Word and Outlook

What does this role look like at the YMCA of Southwestern Alberta?
Reporting to the Director of Community Programs, the Community Helpers Coordinator, is responsible for administering a peer support program focused on mental health promotion and suicide awareness. Our goals is to build the capacity of youth and young adults in our community to help others access formal support and to address stigma related to help- seeking.

The responsibilities and duties of this role will include but is not limited to:

Customer Service

Be committed to exceptional customer service and create opportunities to enhance every person’s YMCA experience

Represents the YMCA and association in a professional manner is internal and external forums

Build community capacity for mental health promotion

Provide young people and our community with accurate information and resources related to mental health and suicide prevention

Facilitate training sessions with up to 30 people

YMCA Values

Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services

Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.

Teamwork

Attend all YMCA meetings as required

Work effectively within the Community team, contributing to its overall success by:

Promoting the YMCA’s annual Y Connect Campaign

Promoting and/or attending YMCA events

Contributing to a positive and healthy workplace culture

Other duties to assist the team, as assigned

Work effectively with the community to provide training, information and resources related to mental health and suicide prevention

Work in a team environment to achieve optimal,



collective results

Standards that Shine

Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine

General cleaning as required around the facility

Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine.

Interpersonal/Communication Skills

Communicate effectively with coworkers, supervisors, managers, and the senior leadership team

Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures

Consult with Director of Community Services to regularly reflect on, and improve, service delivery

Quality of Work

Ensure all tasks are completed in a timely manner

Initiate, develop, and maintain contact with youth and “Helpers”

Able to deal with difficult or sensitive situations and complaints with confidence

Ensure a safe, comfortable, and welcoming environment for participants

Maintain a strength-based approach that inspires participants to engage in self- development and change

Maintain knowledge of relevant services and community resources

Engages with schools, community agencies, and other organizations to maximize services and resources to participants

Work with defined program budgets

Compliance with Legislation and YMCA Policies and Procedure

Adherence to the following at all times:

YMCA Child Protection and Operational Policies and Procedures

Public health and safety regulations

Occupational Health and Safety

Adheres to all Risk Management and Occupational Health and Safety requirements, including Work Alone Policy and Procedures and the Children, Youth and Vulnerable Adults Protection Policies and Procedures

Adheres to obligations outlined in our funding contracts

Work Environment and Physical Demands

Office located on ground level

May lift or move items up to 50 lbs

May be exposed to all weather conditions while working outside

May be exposed to verbal/physical abuse from external/internal clients/guests

The Benefits to Joining our Team:

Paid wellness days after 3-month probationary period

Paid Birthday and Employment Anniversary Date

Free Health Plus Membership with 15% discount for family members

#J-18808-Ljbffr

📌 Community Helpers Coordinator (Alberta)
🏢 YMCA
📍 Alberta