Take on a crucial role as an IT Support Specialist in Longueuil, Quebec, on a 12-month contract. Address complex user issues while overseeing system improvements and client training.

This role requires you to interface with users, coordinating complex system installations and changes. You'll also track and document team performance metrics, recommend necessary changes, and provide technical support during project work. Your leadership will guide less experienced personnel while enhancing overall team efficiency.

Key Responsibilities:
• Resolve user issues using problem ticket processes
• Lead implementation of system changes and installations
• Measure and document team performance outcomes
• Provide training on systems to client end users
• Guide project teams in executing technical activities

Requirements:
• Experience in IT support and user issue resolution
• Knowledge of systems installation processes
• Robust analytical and problem-solving skills
• Experience mentoring or guiding junior staff
• Ability to adapt to technological advancements

Enhance your IT career with this specialized role in Longueuil, focusing on user support and system improvements.
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📌 IT Support Specialist Contract Role Quebec (Quebec City)
🏢 0000050007 Royal Bank of Canada
📍 Quebec City