Become a key player at Blue Mantis as an IT Technician, supporting clients via remote channels. Your technical acumen and customer service will shine in this agile role.

This full-time position seeks an individual with 3-5 years in IT support, offering a chance to troubleshoot diverse systems and manage help desk requests efficiently. You'll deal with complex IT projects, including server virtualization and cloud migrations, ensuring that you deliver top-notch support. Your role may also involve traveling to clients for onsite assistance when needed.

Key Responsibilities:
• Address hardware/software issues on MAC and Windows systems
• Document support requests in our tracking system
• Manage help desk inquiries through various communication methods




• Lead cloud conversion projects for clients
• Securely handle Certificate Signing Requests and web server configurations

Requirements:
• 3-5 years of IT support experience
• Preferred industry certifications like A+, MCSE
• Proficient in supporting various hardware and operating systems
• Experience with Microsoft 365 and virtualization
• Understanding of Active Directory and networking

Utilize your expertise to enhance client relations at Blue Mantis while resolving key technical issues.
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📌 Blue Mantis IT Technician Opportunity (Quebec City)
🏢 Cascades
📍 Quebec City