Step into a pivotal role as a Customer Success Manager at CrowdStrike, focusing on the Falcon Shield platform. Your mission is to aid customers in achieving optimal value from their security solutions in a remote setup.

Bringing over 8 years of experience in cybersecurity, you will lead onboarding processes, foster customer relationships, and drive the adoption of new features. Your expertise in SaaS security posture management will be key as you guide clients to enhance their risk management. You will also be involved in continuous communication and feedback collection to ensure customer success.

Key Responsibilities:
• Lead training and onboarding for customers using Falcon Shield
• Build and maintain strong customer relationships
• Translate customer requirements into actionable success plans




• Promote product features and assess customer satisfaction
• Coordinate with product teams for necessary enhancements

Requirements:
• Bachelor’s degree or equivalent background
• At least 8 years as a Customer Success Manager
• Deep understanding of SaaS Security Posture Management
• Strong interpersonal skills for technical discussions
• Successful experience with AI applications in business outcomes

Support CrowdStrike's mission by enhancing customer engagement and satisfaction with cutting-edge security solutions.
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📌 Customer Success Manager in Cybersecurity (Alberta)
🏢 RiseMe
📍 Alberta