JOB DESCRIPTION

Compensation

57,100.00 - 107,200.00 CAD Annual Purpose

This role is responsible for providing technical support, troubleshooting, and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational goals and is operating efficiently. This position requires strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced setting. Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations. Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed. Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security. Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues. Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution. Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports. Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.



Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems. Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions. Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy. Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities. Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction. Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously. Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions. Ability to quickly learn new technologies and adapt to changing business needs Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications. Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms). Experience with system configuration, updates, and basic network support. Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience Experience

2+ years of experience Physical Demands





Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role Travel Requirements

0-25% Rémunération

57 100,00 $ à 107 200,00 $ CA par année Objectif du poste

Le titulaire de ce poste est responsable d'assurer le soutien technique, le dépannage et la résolution des problèmes liés aux systèmes essentiels aux activités et à l'infrastructure technologique de l'organisation. Il analyse la performance des systèmes, diagnostique les problèmes et veille au bon fonctionnement des systèmes et des applications informatiques. L'analyste travaille en étroite collaboration avec les autres équipes de soutien informatique et les unités d'affaires afin de s'assurer que les technologies répondent aux objectifs organisationnels et fonctionnent efficacement. Ce poste exige de solides connaissances techniques, d'excellentes aptitudes en résolution de problèmes et la capacité de travailler dans un environnement dynamique. Responsabilités

Fournir un soutien technique en temps opportun pour les incidents liés aux systèmes, déterminer les causes profondes et résoudre les problèmes qui affectent la performance des systèmes ou les activités des utilisateurs finaux. Effectuer le suivi et documenter les incidents dans la plateforme de gestion des services, en veillant à ce qu'ils soient résolus conformément aux ententes sur les niveaux de service (SLA) convenues. Transférer les problèmes complexes aux équipes de soutien de niveau supérieur, au besoin. Participer à la configuration, à l'installation et à la mise à jour du matériel, des logiciels et des composants réseau afin d'améliorer la performance et la sécurité des systèmes. Fournir une assistance technique aux utilisateurs finaux et

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📌 Field Support Specialist (FSS) (Winnipeg)
🏢 Sysco
📍 Winnipeg