Senior ServiceNow Developer and Administrator
Information Technology

SENIO018834

Full-Time

Description
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Business Technology Services team as a Senior ServiceNow Developer and Administrator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll help connect people, processes, and technology to deliver reliable support, modern digital experiences and scalable solutions to help our team members work smarter, faster, and more effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Lead the administration, maintenance, and continuous improvement of MNP's ServiceNow platform

Design, develop, configure, and implement scalable ServiceNow solutions that enhance service delivery and operational efficiency

Partner with business and technology stakeholders to translate business requirements into technical designs and workflows

Drive platform enhancements and modernization initiatives by identifying opportunities to leverage new ServiceNow capabilities, automation, and emerging technologies





Collaborate with the business to prototype and pilot innovative solutions that drive digital transformation

Lead complex integrations between ServiceNow and enterprise systems using APIs and integration technologies

Provide expertise in ServiceNow best practices, governance, and platform architecture

Support and enhance CMDB and IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, and configuration management practices

Participate in all phases of the software development life cycle, including analysis, design, coding, testing, and deployment to production

Collaborate with cross-functional teams to optimize processes and workflows, ensuring platform capabilities align with IT service management and operational excellence objectives

Provide technical leadership and mentorship to developers, admins, and implementation teams

Conduct design reviews, code audits, and platform health assessments

Ensure compliance with security, risk, and governance requirements by implementing appropriate controls, access management practices, and supporting audit activities

Stay current on ServiceNow roadmap developments, industry trends, and leading practices, bringing forward recommendations that support MNP's ongoing digital transformation initiatives

Skills and Experience

5+ years experience in ServiceNow development,



administration, and module deployment

Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders

Strong leadership and team-building capabilities, fostering collaboration and knowledge sharingStrategic thinking and problem-solving mindset, with a focus on continuous improvement and innovation

Adaptability and resilience in managing multiple priorities and navigating complex environments

Strong analytical and critical thinking skills

The following certifications are considered an asset:
ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.)

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, career development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

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📌 Senior ServiceNow Developer and Administrator (Alberta)
🏢 MNP
📍 Alberta