Step into a transformative role at Vetster as the Head of Operations and Customer Experience. Focus on operational excellence while enhancing the veterinary service delivery model.

In this hybrid position located in Toronto, you'll work closely with the COO, overseeing operations and the Customer Experience team. Your role involves optimizing processes to support Vetster's growth and improve service delivery, ensuring outstanding care for pets and their owners across our platform.

Key Responsibilities:
• Lead quarterly planning and execution with the COO
• Design and implement effective process systems
• Drive cross-departmental initiatives and project scopes
• Oversee relationship management with vendors
• Map and document workflows to enhance efficiency

Requirements:
• Proven capability in rapidly scaling operations
• Strong knowledge of customer service software
• Experience in team development and strategic hiring
• History of effective process design and implementation
• Excellent communication skills and decision-making ability

Transform how Vetster operates and delivers customer experiences, making an impact in the evolving field of pet healthcare.
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📌 Head of Operations and Customer Experience (Ontario)
🏢 Vetster
📍 Ontario