Elevate customer service solutions at ICBC as a Senior Manager for Contact Centre and Intelligent Automation in North Vancouver. Lead innovative strategies to improve business outcomes through technology. This role demands a energetic leader to steer the direction of contact centre platforms and intelligent automation initiatives like RPA.

You will collaborate with multidisciplinary teams while aligning efforts with corporate objectives, ultimately driving efficiency and customer satisfaction across various enterprise areas such as Insurance and Licensing. Key Responsibilities:

- Lead the planning and delivery of technology services
- Align technology initiatives with business goals effectively
- Oversee sustainable operations and support frameworks




- Manage vendor relationships and mitigate operational risks
- Foster continuous improvement and innovation within teams Requirements:
- Strong experience in managing diverse technical teams
- Knowledge of automation technologies and digital engagement
- Excellent relationship-building and communication skills
- Proven success in project and service operations management
- Understanding of data analytics for business insights Utilize your leadership and strategic skills to transform ICBC’s technology landscape and improve service delivery.

📌 Senior Manager, Contact Centre & Automation (North Vancouver)
🏢 ICBC
📍 North Vancouver