Become a key player in customer interactions as a Client Services Representative for Swan Plumbing, Heating, and Air Conditioning. Your role will encompass handling client inquiries and providing solutions efficiently.

As part of our team, you will respond to high volumes of calls while maintaining a friendly demeanor. This position requires a solid focus on delivering superior client service and proactively understanding our services. You’ll document all client interactions accurately and work towards achieving set productivity goals.

Key Responsibilities:
• Respond to client calls and inquiries promptly
• Identify and address customer concerns effectively
• Maintain comprehensive records of client actions
• Proactively understand service offerings
• Achieve productivity and quality assurance goals

Requirements:
• 1-3 years of call center experience preferred
• HVAC and plumbing industry experience is advantageous
• Strong typing skills of 45 wpm or more
• Excellent decision-making and judgment capabilities
• Microsoft Suite proficiency required

Showcase your customer service skills and join Swan’s dedicated team!
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📌 Call Center Client Services at Swan (Ontario)
🏢 SWAN Loveland
📍 Ontario