Become a vital part of the BC Family Maintenance Agency team as a Client Services Representative in Burnaby. Focus on delivering exceptional client support amid diverse inquiries and administrative demands.

In this crucial role, you’ll engage with clients, program staff, and community participants while embodying BCFMA’s client-centric mission. Demonstrating effective communication, conflict resolution, and a thorough understanding of program operations will be key to your success. Your contributions will directly impact family services and community support.

Key Responsibilities:
• Apply client advocacy in service excellence
• Handle client inquiries calmly and effectively
• Escalate complex issues to relevant teams
• Respond accurately to BCFMA program questions
• Maintain up-to-date records in client databases

Requirements:
• Educational background: High School Diploma
• Three years’ experience in a high-volume client service role
• Exceptional telephone skills and conflict management
• Proficient with computer applications
• Understanding of community service policies

Help strengthen families by enhancing client interactions at BCFMA in Burnaby.
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📌 Burnaby Client Services Representative Role (British Columbia)
🏢 BC Family Maintenance Agency
📍 British Columbia