Take incoming radio, phone and in-person calls, document details and escalte to proper resources
Dispatch Security, Cleaning Services and Building Operators to calls as required
Dispatch security services to critical facility issues, including medical, fire, and disturbances
Provide detailed documentation of activity as called into the dispatch center into event logs
Dispatching for emergency situations (EPS, EMS, EFD)
Monitor CCTV and provide support to Security Agents responding to calls
Oversee facility monitoring systems, and
Communicate and provide regular updates by email distribution groups for all events on the property
Provide key access through key control system for employees and contractors
Provide contractor sign in / sign out process; sign out equipment as needed to contractors
Complete reports and provide information related to a site owned security equipment
Contact tenants for critical property concerns related to their tenant space
Obtain/file maintenance inspections and equipment audits from team members
Qualifications:
Strong written and verbal communication
Solid interpersonal skills for contractor and customer interactions
Computer literacy with multiple computer software programs
Ability to prioritize work tasks
Able to display objectivity and sound judgement
Willingness/Ability to learn and retain large amounts of information
Possess crisis management skills and work under stressful conditions
Ability to follow policy and procedure




Dependable and professional in all job functions
Prior experience in dispatching is an asset
Education Requirements (All) High School Diploma/GED

Additional Information / Benefits Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
This job reports to the Client Service Manager

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📌 Dispatcher/CCTV Operator - Kingsway Mall (Alberta)
🏢 Paladin Security
📍 Alberta