Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.
SUMMARY While contributing to a great visitor experience, the Security Guard is responsible for Vancouver Aquarium security including public safety (crowd control & crime prevention response), primary first aid and building and grounds security. Please note this role participates in shift rotation including days, evenings, weekends and/or overnight shifts so flexibility of availability is required.
ONLY CANDIDATES WITH A VALID SECURITY LICENSE AND OCCUPATIONAL FIRST AID LEVEL 2 WILL BE TAKEN INTO CONSIDERATION. KEY ACCOUNTABILITIES Provides a safe environment for the Vancouver Aquarium's customers, visitors, employees and volunteers by: Assisting with crowd control, incident prevention and general safety;
Making regular security rounds to ensure that the facility is in compliance with Aquarium standards;
Responding to security incidents;
Provides first aid and support by: Assisting to ensure Aquarium compliance with WorkSafeBC first aid and safety regulations;
Responding to first aid calls and providing first aid for customers, visitors, employees and volunteers;
Assisting with the maintenance, auditing and stocking of first aid equipment;
Properly completing and filing first aid and security incident reports.




Enhance the overall Vancouver Aquarium visitor experience by: Being open and friendly, and answering questions as required, or referring questions to someone who can assist;
Actively ensuring a great visitor experience;
Improve the Vancouver Aquarium and its processes by: Assisting with development of emergency protocols;
Maintaining organizational safety standards;
Reducing environmental impact and supporting "green" of operations;
Demonstrating the organization’s values and expectations for conduct;
Performing additional duties of a similar nature or level as required.
QUALIFICATIONS Education and Experience Required - Secondary school diploma;
Required - Occupational First Aid Level 2;
Required - BC Security Worker license;
Preferred - One year experience as a security guard;
Preferred - Experience working in the tourism sector.
Skills Be able to interact positively and proactively with customers, visitors, employees and volunteers by presenting a professional image and providing exceptional service;
Have good verbal and written communication skills
Can communicate effectively with audiences of all ages;
Can remain calm and respond effectively in challenging situations;
Be able to identify and defuse potentially problematic situations;
Be self-motivated and work effectively under minimal supervision;
Can work independently, but also be an active team member;
Can learn and adapt in a constantly changing environment;
Has positive Word, Excel and Outlook skills.

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📌 Security Guard (British Columbia)
🏢 Vancouver Aquarium
📍 British Columbia