Advance your career as a Technical Analyst with Randstad Canada in Toronto. This 6-month hybrid contract emphasizes SharePoint support and service delivery improvements.

You will utilize your expertise gained over 3-5 years in application support to handle incident management effectively. This role includes day-to-day SharePoint administration, user onboarding support, and technical escalations. Your contribution will drive user satisfaction through effective service enhancements and issue resolution.

Key Responsibilities:
• Provide comprehensive support for M365 and SharePoint applications
• Manage user-reported tickets through ServiceNow promptly
• Support enterprise-wide platform implementations




• Maintain and update knowledge base documentation
• Collaborate on identifying user engagement challenges

Requirements:
• Bachelor's degree or diploma in IT or related field
• 3-5 years of experience in technical support
• Expertise in M365 and SharePoint Online environments
• Familiarity with ITSM ticket management systems
• Solid organizational and multitasking capabilities

Bring your application support expertise to enhance the technical landscape at Randstad Canada.
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📌 Randstad's Technical Analyst Role (Ontario)
🏢 Astra North Infoteck
📍 Ontario