We are seeking a Technical Support Specialist, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for customer service.

Your mission

Handle technical issues for D-BOX customers (institutional, commercial and private) by providing technical support via email and telephone

Be the point of contact and take responsibility for escalations with engineering, following their progress until they are fully resolved

Properly document information in all boxes in the information management systems, according to established D-BOX processes

Maintain a customer-focused attitude so that all our partners receive the expected level of service

Carefully follow the current operational procedures and contribute to improving them

Actively participate in special projects to improve overall processes or customer service documentation

Monitor your personal performance with the help of indicators and dashboards and make the necessary adjustments

Offer continuing education workshops on the various products and divisions

Provide technical support to customers on an occasional basis

Participate in the installation of seats in theatres worldwide, with specialists from time to time

Your DNA

College diploma (DEC) in electronics, mechanics, computer science or equivalent experience

Two (2) years of experience in a technical customer support position as well as in customer service with inbound and outbound calls





You have a basic knowledge of networking

You have experience working with remote connection tools (VPN, Remote Desktop, TeamViewer, LogMeIn, etc.)

You are familiar with Office suite and the Windows setting

You are customer-oriented, independent, organized, a team player and skilled at prioritizing

You have strong analytical and problem-solving skills

You are at ease in a dynamic and constantly changing environment

You are not afraid to get out of your comfort zone

You communicate well in French and English (Spanish or Portuguese is an asset)

Our team must provide service between 8 a.m. and 6 p.m., Monday to Friday. To support cinemas around the world, we’ve set up a rotating 24/7 emergency on-call system through a mobile app. Each team member takes on-call duty for one week, once every 5 to 6 weeks.

An energetic team working to entertain the planet

An opportunity to innovate, grow and make a significant impact

A work schedule with the possibility of teleworking

Skills development and training

Personal days

Annual credit for physical activities ($350)

Salary commensurate with your talent

Happy hours, themed dinners, variousos activities

In-office D-BOX cinema

Free coffee & tea

And much more!

D-BOX is committed to making our team a better reflection of society and values diversity of all forms. We encourage applications from women, from those who identify as Indigenous, as a Person of Colour, as a member of the LGBTQ2S+ community, as a person with a disability and from other cultural, racial or ethnic minorities.

TECHNICAL SUPPORT SPECIALIST

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📌 TECHNICAL SUPPORT SPECIALIST (Quebec City)
🏢 D-BOX Technologies
📍 Quebec City