Drive operational excellence as a Senior Service Representative at BMO Financial Group, focusing on international trade compliance and customer service. Engage in diverse tasks that challenge your expertise and enhance client relations. In this pivotal role, you will utilize your background in trade transactions, particularly with Letters of Credit, to support clients and the team.

With 2-3 years of relevant experience, you’ll analyze compliance issues, and train junior staff, ensuring all actions align with company standards and regulatory frameworks. Key Responsibilities:

- Manage international trade transaction processing
- Resolve escalated service requests effectively
- Collaborate with teams on recent processes and changes
- Analyze information to support decision-making
- Maintain and organize transaction documentation Requirements:
- 2-3 years of relevant experience in customer service
- Strong knowledge of trade regulations
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite
- Bilingual in English and French is an asset Contribute your knowledge of international operations and service excellence to BMO’s vision for growth.

📌 Senior Service Representative - BMO Financial Group (Toronto)
🏢 BMO U.S.
📍 Toronto