At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches Integrate AI quality checks into CI/CD pipelines with fast feedback cycles ( Build tooling for LLM observability and debugging, including prompt tracing and response analysis Partner with Applied AI teams on prompt engineering, model selection,



and evaluation strategies Design and execute performance and load tests for AI services (latency, throughput, cost efficiency) Identify and mitigate risks related to hallucinations, bias, safety, and edge cases Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.) Participate in design and architecture reviews to ensure systems are testable, observable, and resilient Mentor engineers and contribute to raising the bar on AI quality engineering practices Advantages

Company stock options 100% paid medical, dental, and vision plan Continued education stipend Cell phone, home internet, and gym membership stipend Catered lunches, free snacks & drinks Work from home opportunities We seek individuals who not only meet our high standards but go beyond themOur ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and EmpatheticBackend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch5+ years of experience in software engineering or SDET roles with an emphasis on software developmentUnderstanding of non-deterministic systems and probabilistic testing approachesExperience building test frameworks and scalable automation systemsStrong programming skills in Python (preferred), Java, or JavaScriptAI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation toolingExperience testing distributed, cloud-native SaaS systems and APIsStrong collaboration skills with the ability to work across distributed teams and time zonesBachelor’s degree in Computer Science or equivalent practical experienceHands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms)Frontend: Vue3, ReactFamiliarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation)Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions)Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality

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📌 Senior Software Development Engineer in Test (Vancouver)
🏢 Dialpad
📍 Vancouver