On behalf of our client, Remember When HealthCare , we are looking for a Scheduling Lead to join their growing team in Bedford, Nova Scotia.
About Our Client Remember When HealthCare is a locally owned healthcare organization providing personalized home and community care throughout Nova Scotia. Their team is built around a simple belief that dependable, compassionate care starts with the people delivering it.
As the organization continues to grow, strong communication, teamwork, and reliable scheduling are essential to ensuring clients and families receive the consistent care they depend on.
The Opportunity A reliable schedule is essential to consistent care. When a shift changes or a staffing challenge arises, clients, families, facilities, and employees need clear communication and a team that can respond quickly. As Scheduling Lead, you will guide a team of five Care Schedulers and oversee the day-to-day coordination of scheduling for private clients and facilities. Reporting to the Care Manager, you'll help the team stay ahead of coverage needs, resolve scheduling challenges, and ensure clients continue receiving dependable service.
This is an opportunity for someone who enjoys leading people while still being involved in the day-to-day work. You'll be the person the scheduling team can turn to when challenges arise, while also looking at the bigger picture and identifying ways to make scheduling more efficient and effective as the organization continues to grow.
The Ideal Candidate You have experience in scheduling, healthcare, home care, staffing, or another fast-moving operational environment and understand how quickly priorities can change. You're organized, calm under pressure, and comfortable making thoughtful decisions when several things need attention at once. You communicate clearly,



follow through on details, and aren't afraid to address concerns directly when needed.
You're also someone who enjoys supporting a team. Previous leadership or supervisory experience is an asset, but equally important is your ability to coach others, set clear expectations, solve problems, and help people work effectively together.
Responsibilities Lead, coach, and support a team of five Care Schedulers, setting explicit expectations and helping team members manage their workload
Oversee day-to-day schedules for private clients and facilities, ensuring open shifts, call-ins, cancellations, and urgent coverage needs are addressed promptly
Support complex staffing decisions, matching employees to client needs while maintaining continuity of care whenever possible
Ensure scheduling changes are communicated clearly and promptly to clients, families, facilities, employees, and internal teams
Respond to escalated scheduling concerns and involve the Care Manager or clinical leadership when service or safety may be affected
Monitor scheduling trends, including unfilled shifts, cancellations, overtime, and recurring staffing gaps
Identify opportunities to improve scheduling processes, coverage, and overall efficiency
Work closely with the Care Manager and Hiring Team to identify current and upcoming staffing needs
Support the Scheduling Team in problem-solving and managing competing priorities




Help maintain consistent scheduling practices and service standards across the organization
Requirements Previous experience in scheduling, healthcare, home care, staffing, workforce coordination, or a similar operational environment
Previous leadership, supervisory, or team lead experience considered an asset
Strong organizational and time management skills with the ability to manage competing priorities
Strong problem-solving skills and sound judgment when responding to changing or urgent situations
Excellent verbal and written communication skills
Comfortable coaching team members, providing direction, and addressing concerns when necessary
Strong attention to detail and commitment to accurate scheduling and communication
Confidence using scheduling software and other technology-based systems
Ability to work collaboratively with clients, families, employees, facilities, and internal teams
Ability to remain calm, professional, and solutions-focused in a fast-paced environment
$68,000 annual salary, dependent on experience
Comprehensive health and benefits package
Paid vacation and sick time
In-office position based in Bedford, Nova Scotia
Opportunity to join a growing healthcare organization with potential for long-term growth
Six-month onboarding and probationary period designed to support long-term success
We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.
*Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.*

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📌 Scheduling Lead (Nova Scotia)
🏢 Zohorecruit
📍 Nova Scotia