Company Overview: Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.

Position: Service Coordinator

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

- Health,dental, and vision insurance
- Retirementsavings plan
- Paidtime off and holidays
- Opportunitiesfor professional development and advancement
- Employeediscounts on products and services

Responsibilities:

1. ServiceScheduling: Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
2. ClientCommunication: Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
3. DispatchSupport: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
4. PartsProcurement: Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.




5. Documentation:Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
6. QualityAssurance: Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
7. TeamCollaboration: Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
8. AdministrativeSupport: Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.

Qualifications:

- Highschool diploma or equivalent; associate's or bachelor's degree preferred
- Previousexperience in customer service, dispatching, or related field preferred
- Strongcommunication and interpersonal skills
- Excellentorganizational and time management abilities
- Proficiencyin Microsoft Office suite and scheduling software
- Abilityto thrive in a fast-paced setting and adapt to changing priorities
- Attentionto detail and problem-solving skills

📌 Service Coordinator (Mount Pearl)
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📍 Mount Pearl