Excel in customer service as a Residential Service Dispatcher, managing schedules and call flow for technicians in the Greater Vancouver area. This role runs Monday to Friday, with occasional overtime for dispatch support.

Reporting to the Service Dispatch Team Leader, the Service Dispatcher is essential for coordinating technician schedules and supporting customer inquiries. You will handle incoming calls, schedule jobs based on urgency, and maintain accurate job tickets using ServiceTitan. Your ability to adapt to changing priorities will contribute significantly to overall service efficiency.

Key Responsibilities:
• Answer and manage incoming customer calls effectively
• Schedule and dispatch technicians based on urgency




• Update job tickets in ServiceTitan with accuracy
• Monitor the dispatch board and adjust schedules as required
• Communicate any special parts needs with the warehouse

Requirements:
• Minimum 2 years in dispatch or scheduling roles
• Proficient organizational and multitasking skills
• Excellent communication and service skills
• Familiarity with ServiceTitan preferred
• Knowledge of local geography required

Bringing your dispatch skills will enhance the service experience for our customers.
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📌 Residential Service Dispatcher in Vancouver (British Columbia)
🏢 Reid Brothers Plumbing & Heating
📍 British Columbia