Our client has an exciting hybrid (GTA) Technical Support Analyst role with a salary band of $85,000 - $105,000.

Job Specs

Own and support the operational reliability and readiness of business-critical technology services across on-premise and cloud environments. You will monitor production services, coordinate incident response, strengthen business continuity and access management practices, and improve operational controls, governance, and vendor service performance.

Your skillset

- Strong knowledge of IT service management practices, including ITIL, Incident Management, Problem Management, and Change Management, with experience supporting business-critical technology services.

- Experience with ITSM platforms such as ServiceNow, including operational reporting, service-level monitoring, and production support processes.

- Knowledge of Business Continuity Management, Disaster Recovery, and operational resilience practices, including business impact assessments, continuity planning, and resilience testing.

- Experience with Identity and Access Management processes and controls, alongside exposure to operational risk, audit/compliance, and third-party technology vendor management.

If
you are interested, please apply today!

Artificial
intelligence (AI) is not used to screen, assess, or make
hiring decisions for this role. All applications
are reviewed and evaluated by our recruitment team.
This
posting represents a current vacancy.
Compensation details, discussions and negotiation guidance




will be provided during the hiring process as
appropriate. This role also includes additional
compensation elements such as a performance bonus and
retirement plan.

Connecting
great people with great companies for great
results. SearchLabs is a leading specialist recruitment
firm established to meet the recruitment needs of the
Design, Construction & Property, and Information
Technology industries. Established in 2010, we work with
the leading companies within our disciplines across
North America.
At
SearchLabs, we make hiring and job hunting as easy and easy
as possible so you can focus on what you do
best. When you partner with us, your personal
career goals and objectives are dealt with and
represented by experienced consultants within your field
of specialty. We then match you to the best opportunities
that are aligned with your goals and aspirations to result in
a positive and rewarding outcome.
We
recognize the importance of ethics and are committed to
confidentiality in every step of the process. Whether you are
looking for a permanent or contractual arrangement, we
appreciate the responsibility and opportunity to
represent and inform you about the marketplace and the
career opportunities within.
We
thank all applicants for their kind interest, however only
those with relevant experience will be contacted at this
time. All resumes will be considered for all other
current roles as well as be kept on file for future
consideration. #LI-PS1

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