Position: Artificial Intelligence (AI) Architect

Location: Toronto, ON

Job ID#: RQ11251

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Duration: 8 Months

Role Overview

We are seeking a Senior AI Architect/Designer to lead the strategy, architecture, and implementation of enterprise Artificial Intelligence and Conversational AI solutions. This role focuses on designing scalable, secure, and citizen-centric AI solutions to support large-scale contact centre modernization initiatives within a public sector environment.

Key Responsibilities

- Develop enterprise AI strategy including conceptual, logical, and physical architectures.

- Lead the design, implementation, and evolution of AI and Conversational AI solutions aligned with enterprise standards, security, and accessibility requirements.

- Design and implement Generative AI, Large Language Models (LLMs), intelligent agents, and agentic AI frameworks.

- Architect knowledge-driven AI solutions using Retrieval Augmented Generation (RAG), vector databases, and semantic search.

- Establish AI governance frameworks, model lifecycle management, and operational controls.

- Design conversational AI solutions including chatbots, voicebots, and virtual assistants.

- Create conversational journeys, dialog flows, intent models, and prompt engineering strategies.

- Implement AI guardrails, safety controls, and response validation techniques.

- Design human-in-the-loop systems and escalation strategies for AI-assisted service delivery.

- Integrate AI solutions with contact centre platforms and enterprise systems (CRM, identity, workflow, knowledge management).

- Architect API-based, microservices, and event-driven integrations.

- Lead workshops, architecture discussions, and stakeholder engagements.

- Develop architecture documentation, implementation plans, and technology roadmaps.

- Ensure alignment with enterprise architecture, cybersecurity, privacy, and accessibility standards.

Qualifications





Technical Skills

- 10+ years of experience in enterprise architecture, solution design, and software delivery.

- 4+ years of experience designing and implementing AI/ML solutions.

- Expertise in Generative AI, LLMs, intelligent agents, and AI frameworks.

- Strong experience with RAG, vector databases, semantic search, and knowledge repositories.

- Experience in conversational AI design including chatbots, IVR, and virtual assistants.

- Hands-on experience with prompt engineering, AI safety, and guardrail design.

- Experience with AI-enabled contact centre solutions and platforms such as Amazon Connect, Genesys, NICE, or Cisco.

- Integration experience with CRM, workflow, identity, and enterprise systems.

- Strong knowledge of cloud platforms (AWS, Azure, or equivalent).

- Experience with AI tools such as Azure OpenAI, Amazon Bedrock, or Google Vertex AI.

- Proficiency in Python, JavaScript, Java, or similar.

- Experience with DevOps, CI/CD, Docker, Kubernetes, and cloud-native architectures.

Core Skills & Experience

- 7+ years delivering enterprise architecture, solution blueprints, and technical designs.

- Strong experience translating business requirements into scalable technical solutions.

- Proven ability to lead architecture design sessions and stakeholder workshops.

- Experience conducting technology assessments and proof-of-concepts.

- Strong knowledge of risk management, architecture governance, and modernization strategies.

Domain Experience





- Experience leading AI and customer experience transformation initiatives.

- Experience modernizing IVR and digital self-service platforms.

- Experience designing AI-powered citizen-facing service solutions.

- Strong knowledge of speech analytics, customer journey analytics, and engagement optimization.

General Skills

- Robust leadership, analytical thinking, and problem-solving skills.

- Excellent stakeholder management and communication abilities.

- Ability to explain complex AI concepts to technical and non-technical audiences.

- Strong organizational and planning capabilities.

Public Sector Experience

- Experience working within government or highly regulated environments.

- Knowledge of public sector architecture standards, governance, and methodologies.

- Experience supporting large-scale transformation programs.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

2. Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in reputable organizations in Canada rely on Symbiotic Digital to staff difficult assignments with proven experts, evaluated through our QMS – Quality Management System Staff Development Model. We are a 100% Indigenous-owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: [email protected]

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📌 Artificial Intelligence (AI) Architect (Toronto)
🏢 Recognized
📍 Toronto