Become a critical player at CrowdStrike as a Falcon Shield Customer Success Manager in a fully remote setup. Your role focuses on enriching customer experience through effective onboarding and support.
In this full time position, you'll leverage your expertise in SaaS security to guide customers in maximizing their use of the Falcon Shield product. Building relationships and addressing client needs will be key aspects to ensure their ongoing satisfaction and product engagement. You will actively contribute to the growth and success of CrowdStrike's clients.
Key Responsibilities:
• Spearhead customer onboarding and Falcon Shield training
• Cultivate relationships to drive product adoption and retention
• Align customer use cases for measurable outcomes
• Promote and demonstrate value of product features
• Conduct regular strategic business reviews with clients
Requirements:
• Relevant Bachelor's Degree or equivalent experience
• 8+ years of experience in Customer Success in cybersecurity
• Solid understanding of SaaS Security Posture Management
• Ability to establish technical credibility with clients
• Strong collaborative and problem-solving skills
Elevate customer success and SaaS security with CrowdStrike's innovative Falcon Shield platform.
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