Service Coordinator (Temporary Full Time)

About Us

Traverse Independence primarily supports individuals with acquired brain injuries (ABI) to live independently in the community. As a centre of excellence, we empower and connect clients on their journey to independence. We offer a comprehensive range of services across the continuum of care, including:

- Adult day programs
- Services for individuals experiencing homelessness
- Mainstream outreach in clients' homes
- Transitional living programs
- Supportive housing

Job Overview

As a Service Coordinator you will be responsible for the daily supervision, delivery, and evaluation of client programs and services. You will also assume responsibility for the day-to-day supervision of all direct reports and will collaborate with the program manager, addressing client or staff issues in a timely manner or escalating critical incidents. Reporting to the program manager, you will be assigned responsibility to:

- Have a clear and dedicated understanding of privacy and confidentiality and ensure the same for staff team
- Directly supervise front-line staff through coaching, team building, performance reviews, and performance management.
- Ensure a client centred approach is part of program culture
- Embrace diversity and inclusion with a focus on Indigenous culture
- Oversee and evaluate operations through data collection and analysis.
- Elevate high-risk priority incidents or longstanding concerns to supervisor
- Follow policies, procedures, and processes diligently and ensure compliance at program site
- Capably use a fully integrated SharePoint and O365 environment.
- Support the health and safety of both staff and clients.
- Ensure eligible clients have current assessments, documentation, and service plans.




- Ensure integration with other sectors and workers involved in the client care team to support wrap-around services for clients.
- Maintain a qualified, collaborative, and supportive culture within the program.
- Work within an ethical framework, risk management system, and quality improvement philosophy.

Requirements:

- Community College Diploma in Recreation/Leisure, Social Services, Healthcare, or other related discipline
- A minimum of 2 years' experience in social services or healthcare with at least 1 year supervising or leading a team
- Experience in the mental health and/or addiction is an asset
- Demonstrated experience in behaviour management programs
- Comprehensive knowledge and experience working in a SharePoint environment, including Microsoft 365 Teams (GoldCare experience a benefit, but not necessary)
- Problem solving and conflict resolution skills
- Excellent communication skills (written and oral)
- Experience working with persons with disabilities and/or acquired brain injuries
- Understanding of community resources along with issues that relate to substance use, mental health, and brain injury
- Familiarity with health and safety requirements, AODA and WHMIS
- Must have valid Class G driver's license and reliable vehicle. Travel will be required.

If you are interested in this opportunity, please apply at https://www.traverseindependence.ca/about-us/careers/career-opportunities/

Accommodations

Traverse Independence is committed to building an accessible and barrier-free workplace that provides employment accommodation for employees with injuries, illnesses, or disabilities in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact our Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process.

Our organization's values are compassion, accountability, respect, excellence, and support (CARES)

📌 Service Coordinator - Temporary Full Time (Kitchener)
🏢 CareerBeacon
📍 Kitchener