Role Summary

The SR.

Agent Carrier

Specialist supports Challenger's freight agents by sourcing, developing, and managing high-quality carrier relationships. This role focuses heavily on carrier procurement, rate negotiation, capacity planning, and service execution.

The Agent Carrier

Specialist ensures loads are covered with reliable carriers at competitive rates while maintaining strong communication and operational accuracy.

Hours of Work

Monday to Friday, 8:00am-4:30pm

Work Arrangement

On-site

Position Type

Non-Union

Employment Status

Permanent

Compensation

Salary Range: $50,000 to $60,000 + up to 3% of margin based on book of business

Work Location & Environment:

300 Maple Grove Road, Cambridge ON

Office environment

Key Accountabilities

In this role, you will:

Carrier Sourcing & Procurement

Identify, vet, and onboard new carriers aligned with customer needs and lane requirements.

Build and maintain a strong carrier network through daily outreach, relationship development, and proactive communication.

Research market conditions, capacity trends, and pricing to support competitive quoting and load coverage.

Negotiation & Rate Management

Negotiate rates with carriers to achieve optimal margins while maintaining service quality.

Provide accurate, market-based pricing to agents to support quoting and customer bids.

Track and report on rate trends and market shifts that may impact agent margins or carrier availability.

Load Coverage & Coordination

Secure capacity for agent loads in accordance with service expectations and customer requirements.





Communicate pickup and delivery information, verify carrier availability, and confirm all load details.

Ensure carriers receive complete, accurate documentation, instructions, and updates.

Carrier Relationship Management

Act as the main point of contact for assigned carriers, building long-term partnerships and ensuring consistent, high-quality service.

Conduct proactive check-ins to maintain reliable coverage, service levels, and carrier loyalty.

Assist in resolving carrier issues, service failures, or disputes in a timely and professional manner.

Compliance & Risk Management

Ensure all carriers meet Challenger's safety, insurance, and compliance standards before onboarding.

Maintain accurate carrier profiles, certificates, and documents in compliance systems.

Monitor carrier performance and raise concerns when needed.

Operational Support

Support agents by providing carrier options, rate guidance, and market insights.

Update internal systems with load details, carrier confirmations, and operational milestones.

Assist with problem resolution, tracking updates, and delivery confirmations as needed.

Back Up Agent Support and Logistics





Provide coverage for Agent Support and Carrier Set Up when required

Qualifications

We're looking for someone who brings:

Education & Experience:

Qualifications

4+ years' prior work experience in freight brokerage operations.

Strong carrier relationships, understanding of carrier markets, rate structures, and freight operations

Experience or knowledge of supply chain management, logistics and/or the transportation industry

Excellent negotiation abilities with a proven track record of securing competitive rates.

Strong communication, relationship-building, and problem-solving skills.

Ability to prioritize, multitask, and work in a fast-paced freight environment.

Comfortable using TMS platforms, load boards, and transportation technology

Skills & Attributes:

Demonstrated ability to collaborate effectively and independently with individuals at various levels is required

Strong computer skills

Ability to work independently on projects

Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy workplace to meet tight deadlines

Strong verbal communication skills, relationship building and interpersonal skills

Active listening

Professional writing, editing and proofreading skills

Strong customer service focus

Ability to exercise tact and judgment in managing a diversity of internal and external contacts

Proactive attitude and takes initiative

Well-organized, enthusiastic, creative, professional and a positive team member

📌 SR. Agent Carrier Specialist-CMF (Cambridge) (Winnipeg)
🏢 Clear Destination
📍 Winnipeg