Role Name: Business Analyst

Work site: Toronto, CA (Onsite)

The ideal candidate will possess strong hospitality domain knowledge, hands‑on exposure to PMS platforms such as Opera, Opera Cloud, Infor HMS, Maestro, StayNTouch, or similar hotel management systems, and a solid understanding of modern data and cloud technologies including SQL, Microsoft Azure, and Databricks.

Key Responsibilities:

Business Analysis & Requirements Management:

- Collaborate with business stakeholders across Front Office, Reservations, Housekeeping, Revenue Management, Sales, and Finance teams to capture business requirements.
- Analyze current-state PMS processes and define future-state workflows in Opera Cloud.
- Lead workshops, interviews, and process‑mapping sessions with business and technical teams.
- Document business requirements, user stories, functional specifications, and process flows.
- Identify gaps between legacy Opera functionality and Opera Cloud capabilities and recommend solutions.

PMS Modernization & Transformation:

- Support end‑to‑end migration activities from Opera PMS to Opera Cloud.
- Participate in solution design discussions and provide business process guidance.
- Assist in defining data migration requirements, mapping rules, and validation criteria.
- Support integration analysis involving PMS, CRS, POS, Loyalty, Finance, and Reporting systems.
- Work closely with implementation vendors and internal technology teams throughout the project lifecycle.

Data & Analytics:

- Perform data analysis and reconciliation using SQL.
- Support data validation and migration testing activities.
- Collaborate with Azure and Databricks teams to understand data flows, reporting requirements, and downstream impacts.
- Assist in defining operational and analytical reporting needs during and after migration.

Testing & Quality Assurance:

- Develop test scenarios, test cases, and business validation scripts.
- Coordinate User Acceptance Testing (UAT) activities with hotel and business users.
- Validate migrated data,



business processes, and integrations.
- Track defects and collaborate with technical teams to ensure timely resolution.

Change Management & Adoption:

- Support training material development and business readiness activities.
- Facilitate stakeholder communications and change adoption initiatives.
- Assist operational teams during deployment, hypercare, and stabilization phases.

Required Qualifications:

Experience:

- years of Business Analysis experience.
- years of experience in Hospitality, Hotels, Resorts, or Travel industry.
- Experience participating in PMS implementation, upgrade, or migration programs.
- Proven experience working with Opera PMS, Opera Cloud, or comparable hotel management systems.

Domain Knowledge:

- Strong understanding of hotel operations including:
- Reservations
- Front Desk Operations
- Revenue Management
- Guest Services
- Night Audit
- Property Financial Operations

Technical Skills:

- Robust SQL skills for data analysis and validation.
- Understanding of Microsoft Azure ecosystem.
- Exposure to Databricks, data lakes, and modern analytics platforms.
- Experience with API‑based integrations and system interfaces.
- Proficiency with Jira, Azure DevOps, Visio, Excel, and reporting tools.

Preferred Qualifications:

- Prior experience with Opera Cloud migration programs.
- Knowledge of hospitality data models and reporting frameworks.
- Experience working in Agile/Scrum delivery environments.
- Understanding of cloud‑based SaaS applications and modernization initiatives.
- CBAP, PMI‑PBA, or similar Business Analysis certification is an asset.
- Strong stakeholder management and communication skills.
- Ability to translate business needs into actionable requirements.
- Analytical problem‑solving mindset.
- Cross‑functional collaboration and facilitation skills.
- Experience managing business and operational impacts during transformation programs.

Nice‑to‑Have:

- Experience supporting luxury hotel, resort, or hospitality brands.
- Knowledge of Azure Data Factory, Databricks notebooks, and hospitality analytics reporting.

📌 Strategy Specialist/Business Consultant- 1688 (Toronto)
🏢 randstad canada
📍 Toronto