Become a Network Access Center Specialist II at AdventHealth in Riverview, Florida, where you'll resolve customer inquiries and enhance the healthcare experience. This full-time role focuses on delivering exceptional customer service every day. In this vital position, you will utilize your communication and critical thinking skills to create positive interactions with consumers.

You will comply with HIPAA regulations while documenting calls and inquiries and empowering clients throughout their journeys. As a resourceful team member, your performance will directly impact customer satisfaction and departmental goals, and you will assist in training newcomers as a subject matter expert. Key Responsibilities:

- Resolve consumer inquiries efficiently and thoroughly




- Document all customer interactions in relevant systems
- Maintain compliance with documented workflows and policies
- Assist recent employees with on-the-job training support
- Ensure achievement of departmental performance metrics Requirements:
- High School diploma or equivalent is required
- 6+ months experience in a Network Access Center is needed
- Strong attention to detail and customer service skills
- Initiative to resolve inquiries and issues independently
- Eagerness to learn and support team objectives Join the AdventHealth team and make a positive impact in Riverview through exceptional customer care.

📌 AdventHealth Network Access Center Specialist II (Riverview)
🏢 AdventHealth
📍 Riverview