Join Zendesk as an AWS Services Consultant, leading technical solutions for customers using Amazon Connect. Your expertise will drive successful implementations and client satisfaction.

As a key member of the team, you will manage the technical delivery process from requirement gathering to implementation. Focus on designing solutions that are technically sound and aligning them with business objectives. Collaborate with various stakeholders to ensure comprehensive training and successful project completion across AWS environments.

Key Responsibilities: • Conduct workshops and document Technical Design Documents • Configure and deploy contact center solutions in AWS • Collaborate with Solution Architects and other teams seamlessly • Provide technical training and support to clients • Regularly communicate project updates and milestones

Requirements: • 3+ years in customer-facing technical roles • Robust experience with Amazon Connect is essential • Expertise in deploying cloud-based solutions • Proficient in programming, especially with Python • Background in automating deployments for contact centers

Utilize your skills in AWS and customer service to transform contact center solutions at Zendesk.

📌 AWS Services Consultant at Zendesk (Winnipeg)
🏢 Protechautowhitby
📍 Winnipeg