SOCAN seeks a Bilingual Account Executive in Toronto or Montréal to enhance member relationships in a hybrid work model. Leverage your bilingual skills to support high-profile music creators with their needs. In this full time, 12-month contract position, your focus will be on delivering superior customer service and managing member accounts for songwriters and publishers.

You will work collaboratively with various teams to ensure the highest satisfaction and maintain transparency in royalty management. Key Responsibilities:

- Foster relationships with assigned accounts in the music industry
- Ensure registration and proper management of members' works
- Document and track member inquiries accurately
- Provide timely support via telephone and email
- Participate in industry events on behalf of SOCAN Requirements:
- Degree or diploma in Business or relevant experience
- At least 5 years in customer service
- Minimum of 2 years in the music sector
- Proficient with CRM systems and MS Office
- Strong communication skills in both English and French Enhance member satisfaction and contribute to SOCAN's mission in the creative sector with your bilingual expertise.

📌 Bilingual Customer-Focused Account Executive (Montreal)
🏢 RiseMe
📍 Montreal