With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job descriptionHere is a brief overview of the tasks and responsibilities that will fall to you:

Provide functional and application support for site systems by analyzing incidents, problems and requests for development; Coordinate the processing of service requests, establish priorities and ensure that service levels are met; Perform the required functional analyses and recommend the corrective measures or solutions best suited to operational needs; Collaborate with technology teams, vendors, and users to resolve application challenges; Participate in the maintenance, evolution, validation and production activities of the systems; Administer access, configuration settings and reference data; Produce and maintain functional documentation, procedures and work methods; Accompany users, meet their support needs and contribute to training activities; Plan and execute functional and integrated testing in collaboration with stakeholders; Follow up on fixes,



deliverables and actions resulting from incidents or improvement work; Develop performance indicators and analyses on the quality of services and the stability of systems; Identify operational irritants and propose improvements that promote the reliability, performance and efficiency of solutions; Prevent recurring problems and contribute to the improvement of the user experience.The profile sought is as follows:

Hold a bachelor's degree in a relevant discipline or have equivalent experience; Have a minimum of six (6) years of experience in functional and application support for information systems; Develop strong analytical, diagnostic and problem-solving skills; Coordinate incident management and perform root cause analyses; Understand application systems, integration mechanisms, data flows and digital architectures; Demonstrate leadership, autonomy, rigor and an excellent spirit of collaboration; Quickly interpret complex operational issues and recommend appropriate solutions; Use work and incident management tools such as Jira, Confluence, or equivalent platforms; Participate in initiatives for the maintenance, evolution or implementation of information systems; Perform or supervise functional tests in a technological delivery context; Manage multiple priorities simultaneously in a complex workplace; Knowledge of planning and portfolio management tools such as Planisware and Primavera is an asset; Understanding information systems and site activities in an infrastructure context is an asset;* Hold a certification or significant experience in an agile or matrix environment is an asset.

📌 Business and Systems Advisor (Montreal)
🏢 COFOMO
📍 Montreal