About The Role.

We are seeking a professional and dependable Call Center Agent to join our customer service team. This position is well suited to an individual who is committed to providing high-quality customer support, communicating effectively, and resolving customer inquiries in a professional and efficient manner.

The successful candidate will handle customer calls, respond to inquiries, provide accurate information, resolve routine issues, and contribute to a consistently positive customer experience.

Key Responsibilities.

- Respond to inbound customer calls and inquiries in a timely and skilled manner.
- Provide accurate information regarding products, services, and company policies.
- Assess customer needs and provide appropriate solutions.
- Process customer requests, orders, payments, and account updates as required.
- Maintain accurate records of customer interactions and account information.
- Address routine customer concerns and escalate complex matters when appropriate.
- Follow established customer service procedures, policies, and quality standards.
- Maintain a professional and positive customer experience throughout each interaction.
- Work collaboratively with team members to resolve customer issues efficiently.
- Meet established customer service, quality, and productivity standards.

Qualifications.





- Previous experience in customer service, call centre, contact centre, or office administration is an asset.
- Strong verbal and written communication skills.
- Effective listening, problem-solving, and interpersonal skills.
- Comfortable working with computers and customer service software.
- Strong organizational skills and attention to detail.
- Ability to manage multiple customer inquiries while maintaining a professional approach.
- High school diploma or equivalent is preferred.

Why Work With Us.

- Competitive hourly compensation.
- Professional and collaborative work environment.
- Consistent Monday-to-Friday schedule.
- Opportunities to strengthen customer service and communication skills.
- Opportunities for professional development and career advancement.

About The Company.

Morgan Business Services is a growing Saskatoon-based business services company focused on delivering reliable solutions and responsive customer support. We value professionalism, teamwork, effective communication, and a strong commitment to customer satisfaction.

Pay: $20.00-$23.00 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Work from home

Work Location: In person

📌 Call Center Agent (Saskatoon)
🏢 Morgan Business Services
📍 Saskatoon