Build the future with us

Are you analytical, detail-oriented, and motivated by the opportunity to support clients when it matters most? As a Claims Analyst with our Special Markets Claims team, you will assess lower-risk and non-core claims in accordance with policy provisions, internal guidelines, and service standards. This role offers an excellent opportunity to develop strong foundational claims expertise in policy interpretation, file management, decision-making, and customer communication.

Depending on your experience and training, you may also adjudicate limited-risk products and a defined portion of a core product. You will work closely with Claims Specialists, contribute to the team's day-to-day operations, and progressively build the knowledge and capabilities required to advance your career within claims.

What you’ll accomplish with us

As a Claims Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

- Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.
- Assess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.
- Request, review, and analyze the documentation required to support fair and objective claim decisions.
- Communicate claim decisions clearly, professionally, and respectfully to claimants, brokers, third-party administrators, policyholders, benefit administrators, and internal partners.
- Maintain accurate, timely, and objective claim file documentation in accordance with regulatory, privacy, and audit requirements.
- Identify and escalated complex, sensitive, or higher-risk claims to the appropriate senior-level resource.
- Depending on business needs, experience, and training,



assist with a defined portion of a core product within an established scope and authority.
- Develop and maintain positive working relationships with clients and business partners while ensuring compliance with policy provisions and privacy requirements.
- Participate in meetings and discussions related to claims-handling practices and service delivery.
- Build and maintain your knowledge of Special Markets products, policies, procedures, and industry practices.
- Participate in training, coaching, and knowledge-sharing activities.
- Apply feedback to continuously improve decision-making, communication, and claim quality.
- Support team operations through collaboration, information sharing, professionalism, openness, and respect.

What could accelerate your success in this role

We’re looking for someone who:
- Has experience in the insurance industry or in a related claims environment;
- Demonstrates strong analytical, critical-thinking, and problem-solving skills;
- Is recognized for their attention to detail and ability to make objective, well-supported decisions;
- Can interpret policy provisions and supporting documentation effectively;
- Manages competing priorities while consistently meeting established service standards;
- Demonstrates strong customer service, verbal communication, and written communication skills;




- Builds positive and professional relationships with clients, colleagues, and business partners;
- Is committed to continuous learning and receptive to coaching and feedback;
- Has foundational knowledge of group life, health, accident, and sickness plans, which would be considered an asset;
- Bilingualism in English and French would be considered a strong asset, as the preferred candidate will be expected to support a significant volume of both English and French claims on a regular basis.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence; AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive advantages: (bullet list)
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
- and much more!

The typical hiring range for this position is between CAD $50,159 and CAD $65,833 per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.

Location(s)

Vancouver / 988 Broadway West

Company

iA Financial Group

Posting End Date

2026-10-10

Company Overview

iA Financial Grou

📌 Claims Analyst (Vancouver)
🏢 IA
📍 Vancouver