About the Role

Our client seeks a detail-oriented and customer-centric Client Support Representative to join their team in Kimberley . This role is vital for providing exceptional support and building lasting relationships with clients. You will be responsible for addressing client needs, resolving inquiries, and ensuring a smooth customer experience across all touchpoints. This is an excellent opportunity to contribute to a company that values its clients and offers a collaborative work environment with the benefit of a hybrid work arrangement in the Northern Cape.

Key Responsibilities

- Respond to client inquiries via phone, email, and chat, providing clear and concise solutions.
- Assist clients with account management, product inquiries, and technical troubleshooting.
- Maintain accurate and up-to-date client records in the CRM system.




- Identify and elevate priority issues to ensure timely resolution.
- Gather client feedback to contribute to service improvement initiatives.

Requirements

- Proven experience in a client support or customer service role.
- Strong communication and problem-solving skills.
- Proficiency in using CRM software and standard office tools.
- Ability to manage multiple client interactions effectively.
- A proactive and empathetic approach to client service.

Benefits

- Competitive salary with potential for bonuses.
- Hybrid work model providing work-life balance.
- Comprehensive health and wellness benefits.
- Opportunities for career development and skill enhancement.
- A friendly and supportive team atmosphere in Kimberley .

📌 Client Support Representative (Kimberley)
🏢 Placements24
📍 Kimberley