Canada Life seeks a Cloud Contact Centre Specialist skilled in AWS technologies to revolutionize customer service experiences. In this full-time position, you'll be key to designing cloud contact centre solutions.

This role is part of Canada Life’s Technology Enablement team, where you will develop and configure Amazon Connect solutions tailored to enhance customer and advisor interactions. Your hands-on experience with AWS services will guide critical operational support and continuous improvements, fostering innovation and efficiency.

Key Responsibilities:



• Design customer experience flows and routing strategies • Build integrations between Amazon Connect and enterprise systems • Monitor and resolve service disruptions effectively • Participate in Agile delivery teams for contact centre enhancements • Maintain detailed documentation and support procedures

Requirements: • Minimum 3 to 5 years of software development experience • At least 2 years with Amazon Connect and AWS tools • Proficient in AWS services like Lambda and API Gateway • Robust background in cloud-native solutions and contact centre tech • Familiarity with CI/CD processes and Agile methodologies

Your technical knowledge will empower Canada Life to meet evolving customer needs in contact centre innovation.

📌 Cloud Contact Centre Specialist (Winnipeg)
🏢 RiseMe
📍 Winnipeg