Position Summary The Constituency Assistant supports the Member of Parliament's constituency office by providing constituent services, managing casework inquiries, maintaining community relationships, and assisting with local outreach and administrative operations. The role serves as a primary point of contact for residents seeking assistance with federal government programs and services.

Key Responsibilities

Constituent Services

- Respond to constituent inquiries by phone, email, mail, and in person.
- Assist constituents with federal government programs, departments, and agencies.
- Manage and track casework files while ensuring confidentiality and accuracy.
- Liaise with federal departments and agencies to obtain information and resolve constituent issues.
- Maintain detailed records of constituent interactions and outcomes.

Community Relations

- Represent the constituency office at community events, meetings, and stakeholder engagements as required.
- Build and maintain relationships with community organizations, municipalities, businesses, and local stakeholders.
- Identify emerging community issues and provide briefings to the Member of Parliament.
- Coordinate outreach activities and public engagement initiatives.

Office Administration

- Manage correspondence, scheduling, and office communications.
- Prepare reports, background materials, and briefing notes.
- Coordinate office logistics and support day-to-day operations.




- Ensure compliance with House of Commons policies and procedures.

Communications Support

- Assist with newsletters, announcements, and constituent communications.
- Monitor local issues and media relevant to the constituency.
- Support event planning and execution.

Qualifications

- Post-secondary education in public administration, political science, communications, or a related field, or equivalent experience.
- Experience in customer service, government relations, community engagement, or administrative support.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office 365 applications.
- Knowledge of federal government programs and parliamentary processes is an asset.

Core Competencies

- Client service orientation
- Political awareness and sound judgment
- Problem-solving and conflict resolution
- Attention to detail
- Teamwork and collaboration
- Adaptability and professionalism
- Ability to manage multiple priorities in a rapid-paced environment

Working Conditions

- Work primarily performed in a constituency office.
- Evening or weekend work may be required for community events and stakeholder meetings
- Local travel within the constituency may be required.

Pay: $45,000.00-$65,000.00 per year

Benefits

- Dental care
- On-site parking
- Vision care

Work Location: In person

📌 Communications and Constituency Assistant (Bridgewater)
🏢 Jessica Fancy, Member of Parliament, South Shore-St. Margarets
📍 Bridgewater