Maple Craft Inc. is a wholesale distribution company specializing in novelty products, smoking accessories, apparel, and disposable vapes. We are looking for a motivated and customer-focused Customer Account Manager to join our team.

The Customer Account Manager will be responsible for managing and growing our B2B customer accounts, building strong long-term relationships, identifying sales opportunities, and ensuring a high level of customer satisfaction.

Key Responsibilities

- Act as the primary point of contact for assigned B2B customer accounts.
- Build and maintain strong, long-term relationships with customers.
- Understand each customer’s business needs, preferences, and purchasing requirements.
- Identify opportunities for upselling and cross-selling products.
- Develop and execute sales strategies to achieve company targets and expand the customer base.
- Monitor account performance and identify opportunities for business growth.
- Guide and support sales team members while monitoring performance and providing feedback.
- Develop strategies to increase sales, strengthen market presence, and achieve revenue goals.
- Coordinate promotional campaigns and product initiatives to increase product visibility and sales.
- Maintain regular communication with customers and provide timely follow-up.




- Work closely with internal teams to ensure smooth order processing and a positive customer experience.

Qualifications & Skills
- Previous experience in account management, sales, customer service, or a related field.
- Experience using Salesforce or other CRM platforms is an asset.
- Solid analytical skills with the ability to review sales data and identify market opportunities.
- Excellent negotiation and communication skills.
- Strong ability to develop and maintain professional customer relationships.
- Excellent verbal and written communication skills.
- Strong business development and sales skills.
- Organized, self-motivated, and results-oriented.
- Ability to manage multiple customer accounts and priorities effectively.

What We Offer
- Competitive salary.
- Performance-based incentives.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- Long-term growth opportunities within a growing company.

If you are a motivated, results-driven professional who enjoys building customer relationships and growing B2B accounts, we encourage you to apply and become part of the Maple Craft Inc. team.

Pay: $17.00-$22.00 per hour

Expected hours: 37.5 per week

Benefits

- Dental care
- Paid time off
- Vision care

Work Location: In person

📌 Customer Account Manager (Calgary)
🏢 Maple Craft
📍 Calgary